Your Process
To assist you in your role as a Designated Officer, our office has identified a 12 Step process you can use when someone discloses a wrongdoing to you.
As Designated Officer, your process should include actions to address these 12 steps.
12 Steps to Managing a PID*
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Assess the information (Is this a PID?).
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Refer (if appropriate) and seek advice (if required).
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Inform the discloser about the process and what to expect.
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Take action to address the wrongdoing.
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Provide support to those involved.
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Manage expectations of those involved.
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Maintain confidentiality.
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Assess the risk for reprisal.
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Protect the discloser.
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Address the impacts of any investigation within the organization.
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Keep records.
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Treat the person who is the subject of the PID in a fair and unbiased manner.
*Adapted from: Crime and Misconduct Commission, Queensland Ombudsman, and Public Service Commission (2011) Has one of your staff blown the Whistle?
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